Frequently Asked Questions

1. What are latch, lock and bathroom handles?
2. Do your prices include V.A.T.?
3. How can I contact you?
4. Are your handles supplied in pairs?
5. Do your handles come with locks / latches?
6. What locks or latches do I need?
7. When will my order arrive?
8. What is backset size / What backset size do I need?
9. Are your door hinges supplied in pairs?
10. What are Euro profile, Oval Profile and Standard Key Escutcheons

A latch handle is supplied on a backplate with no cut out for keys, a lock has a cut out in the backplate for use on a door with a lock, and a bathroom has a turn and release for the privacy function.

Example;

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Yes! all prices include V.A.T. at the current rate of 15%.

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Our full contact details can be found under the 'contact us' page. We can be contacted by the following methods.

• By telephone during the hours of 9.30am until 5.00pm Monday to Friday. Our main contact numbers are 01484 42 60 42 (8 lines) or 0845 094 6224.
• By email, our primary e-mail addresses are;
• • sales@simplydoorhandles.co.uk
  • customercare@simplydoorhandles.co.uk
• By fax on 01484 42 82 35.

Our advice to anyone purchasing goods on the internet is.....'if the company you are purchasing from cannot be reached by a UK telephone land line (not a mobile phone number)'.... don't buy from them!

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Yes, all handles excluding centre door knobs are supplied in pairs with fixings and spindle. When you order 1, you will receive 2 individual handles to complete 1 door.

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No, all handles are supplied without locks / latches. There are different sizes and types of locks used for different applications that need to be purchased separately. If you already have locks or latches in your doors then providing they are in good working condition, these in most cases can be used with new handles. The standard spindle (the bar that connects the handles) size in the UK is 8mm (actually 7.9mm), providing your current locks accept an 8mm bar width spindle, you should not have any problems fitting new handles. 

Please see FAQ 'What locks do I need?'

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The types of locks or latches you need are the same for door handles on a backplate, door handles on a rose and door knobs. For information on lock and latch sizes please see FAQ 'What backset size do I need?'

• Internal doors. All non locking internal doors need a tubular latch, we supply a contract latch and a quality tubular latch, the difference being the overall quality and spring tension. The one that you purchase will generally be detemined by your budget. We always recommend the quality tubular latch as this feels solid and smooth in use whilst providing a long working lifespan. For unsprung door knobs (all Delamain door knobs are unsprung) we also recommend the Delamain door latch. This is a high quality door latch with a medium tension spring which will make the knobs easy to operate without being too stiff in use, *IMPORTANT* please see below for recommended latch sizes.
• External locking doors. It is important that all external doors have either a BS certified 5 lever sashlock or a rim cyinder nightlatch used with a BS certified 5 lever deadlock. This is a minimum security standard required by most UK household insurance companies. If you do not have these fitted to your external doors your insurance company may contest your claim in the event of a break-in.
• Internal locking doors. Doors that are required to lock from a key internally can use a 3 lever sashlock providing they are not exit doors. We do not recommend locking internal doors for fire safety reasons.
• Bathroom doors. All door handles supplied by Simply Door Handles require a bathroom lock. We supply a high quality bathroom lock and a contract bathroom lock, the difference being the quality. The quality lock is engineered to a high standard that will feel solid and smooth in use and provide a long working lifespan, the contract lock is engineered to a price. For door handles on a round rose, when using with a turn and release you may use any of the above bathroom locks or simply add a tubular bathroom deadbolt or a flat bathroom deadlock. By doing this you can position the turn and release independantly of the handle.

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Please see our delivery page and online tracking page.

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The backset size on a lock or latch case is the distance from the edge of the door to the centre of where the handle spindle passes through the door (or the key / turn where applicable), this is dimension 'X' below.

These measurements apply to all locks and latches we supply.

Generally rules apply as follows:

• For door knobs you need a minimum of 3" case depth locks, we do however recommend 4" or 104mm latches providing that these fit your doors.  This is to prevent your hand from scraping on the door frame when closing the door.
• Fire doors generally have a deeper frame rebate (overlap around the door!). This means you need a minimum of 3" case depth locks.
• When replacing old locks, the critical dimension is X as above, but this can vary by 3 to 4mm, so don't worry if you are slightly out. This is needed to prevent filling and redecoration of the door.

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Yes, when you order 1, you will receive a pair of hinges complete with fixing screws except when stated otherwise.

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An escutcheon is simply a key hole cover, the different types of escucheons you will need depends on the type of lock or cylinder used on your door. Simply choose the one that matches your lock as below!

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