Frequently Asked Questions
What are latch, lock and bathroom handles?
A latch handle is supplied on a backplate with no cut out for keys, a lock has a cut out in the backplate for use on a door with a lock, and a bathroom has a turn and release for the privacy function.
Do your prices include V.A.T.?
Yes! all prices include V.A.T. at the current rate of 20%.
How can I contact you?
Our full contact details can be found under the 'contact us' page. We can be contacted by the following methods.
Our advice to anyone purchasing goods on the internet is.....'if the company you are purchasing from cannot be reached by a UK telephone land line (not a mobile phone number)'.... don't buy from them!
Are your handles supplied in pairs?
Yes, all handles excluding centre door knobs are supplied in pairs with fixings and spindle. When you order 1, you will receive 2 individual handles to complete 1 door.
Are your handles supplied with locks / latches?
No, all handles are supplied without locks / latches. There are different sizes and types of locks used for different applications that need to be purchased separately. If you already have locks or latches in your doors then providing they are in good working condition, these in most cases can be used with new handles. The standard spindle (the bar that connects the handles) size in the UK is 8mm (actually 7.9mm), providing your current locks accept an 8mm bar width spindle, you should not have any problems fitting new handles.
Please see FAQ 'What locks do I need?'
What locks or latches do I need?
The types of locks or latches you need are the same for door handles on a backplate, door handles on a rose and door knobs. For information on lock and latch sizes please see FAQ 'What backset size do I need?'
When will my order arrive?
Please see our delivery page.
What is backset size / What backset size do I need?
All UK locks and latches are quoted and sold based on the total depth measurement as dimension 'Y' on the diagram below. The backset size on a lock or latch case is the distance from the edge of the door to the centre of where the handle spindle passes through the door (or the key / turn where applicable), this is dimension 'X' below. For example, a 2 1/2 inch or 64mm latch has a backset size of 44mm and a total depth of 64mm.
These measurements apply to all locks and latches we supply.
Generally rules apply as follows:
What door hinges do I need?
Generally all external doors are 44mm thick and fire doors are 40mm thick, these doors require 4" or 102mm door hinges and require 3 hinges per door. (All door hinges are priced and supplied in pairs, that is when you purchase a quantity of 1 unit, you will receive two individual hinges).
For internal (non imperial sized doors) you will normally fit 3" or 76mm door hinges, these doors are generally 35mm thick and a 4" hinge leaf will be too wide. For doors over 20kgs most door manufacturers recommend fitting three hinges per door, we advise that you consult your door supplier if unsure.
What are Euro profile, Oval Profile and Standard Key Escutcheons
An escutcheon is simply a key hole cover, the different types of escucheons you will need depends on the type of lock or cylinder used on your door. Simply choose the one that matches your lock as below!