At Simply Door Handles it is our aim to provide the very best customer service, all stock items will be despatched within 48 hours of ordering. If you select the £5.99 delivery option for mainland UK we use Interlink Express next day service as standard, therefore all goods will normally be received within 3 working days. Most orders are despatched same day and received next day.
All quoted delivery dates of 1 to 3 working days and 3 to 7 working days excludes weekends and UK public holidays (bank holidays).
Please note that once an order has been dispatched you will not be able to cancel the order, it must be returned for a refund. In the event of a delivery being refused a £7.50 charge will applied.
Next day delivery is our standard carrier service for mainland UK orders (including Scotland), however please do contact us first to ensure we have sufficient stock to meet your order requirements. Please note that you will need to be at your delivery address when the goods are delivered as our carrier will require a signed receipt for proof of delivery. We are able to deliver to an alternate delivery address if you will not be at home to receive your order.
Please ensure that someone is able to receive the goods on the day of delivery, you will be notified by email or text (if requested) with an ETA of the order. If the carrier cannot deliver the goods because no one is available to accept delivery you would need to contact us or Interlink Express to rearrange a suitable delivery date. If delivery cannot be made or delivery is refused a further delivery charge will be made or deducted from any credit to recover our costs incurred.
We are able to deliver to a separate address if you are not at home during the working hours.
We currently deliver our range of door handles and hardware with Interlink Express to the following countries;
Please contact us for specific advice on compatibility of products if unsure.
Here at Simply Door Handles we offer a 90-day money back guarantee.
This 90 day money back guarantee is subject to the following simple conditions.
The items are undamaged in the original packaging.
Carriage costs are not refundable and return carriage is payable by the customer.
All item(s) are returned within 90 days of placing your order.
Please remember to include a copy of your sales order with the returns in order for us to identify the sender of the goods.
We will credit your payment card account within 14 days of receipt of the returned product.
Please note that we strongly recommend that you send the returns via insured carrier that are able to provide proof of delivery if required as we will not be held responsible for goods that are lost in transit.
To enable us to deal with your call quickly and efficiently, please ensure you provide the following information: