Delivery & Returns
Simply Door Handles Delivery Policy.
Important Notice - Coronavirus Shipping Delays.
As we are aware Coronavirus is causing serious disruption to our lives, and as of 24th March we have experienced some supply delays from certain key suppliers.
We are still shipping orders upon receipt for most branded items but there may be a few days delay.
We would like to thank all our customers for their continued support during this period.
Our delivery charges.
Delivery to;
- England, Wales, Scotland (Excluding, Scottish Highlands and Islands, Offshore Islands, Channel Islands and certain remote regions)
(Goods value for orders over £75) - £ FREE.
(Orders under £75) - 1 to 3 working days - £5.99 (Parcelforce).
(Orders under £40) - 1 to 3 working days - £5.99 or 3 to 7 working days - £4.40 (Royal Mail).
- Northern Ireland, Scottish Highlands (2 Working Days) £12.50. Please note that certain more remote Scottish locations are charged at a higher rate of £24.50, please use our 'estimate delivery' feature for an exact cost when viewing your basket.
- Channel Island (Jersey, Isle of Wight, Guernsey, Isle of Man) £18.50.
- Scottish Islands, Shetland, Orkney and Hebrides (3 working days). - £19.98 (Parcelforce).
- Republic of Ireland (2 -3 Working Days) - £12.50 (Parcelforce).
At Simply Door Handles it is our aim to provide the very best customer service, all stock items will be despatched within 48 hours of ordering. If you select the £5.99 delivery option for mainland UK we use Interlink Express next day service as standard, therefore all goods will normally be received within 3 working days. Most orders are despatched same day and received next day.
All quoted delivery dates of 1 to 3 working days and 3 to 7 working days excludes weekends and UK public holidays (bank holidays).
Please note that once an order has been dispatched you will not be able to cancel the order, it must be returned for a refund. In the event of a delivery being refused a £7.50 charge will applied.
Door handles required next day?
Next day delivery is our standard carrier service for mainland UK orders (including Scotland), however please do contact us first to ensure we have sufficient stock to meet your order requirements. Please note that you will need to be at your delivery address when the goods are delivered as our carrier will require a signed receipt for proof of delivery. We are able to deliver to an alternate delivery address if you will not be at home to receive your order.
Please ensure that someone is able to receive the goods on the day of delivery, you will be notified by email or text (if requested) with an ETA of the order. If the carrier cannot deliver the goods because no one is available to accept delivery you would need to contact us or Interlink Express to rearrange a suitable delivery date. If delivery cannot be made or delivery is refused a further delivery charge will be made or deducted from any credit to recover our costs incurred.
We are able to deliver to a separate address if you are not at home during the working hours.
Delivery outside the UK?
We currently deliver our range of door handles and hardware with Interlink Express to the following countries;
Ireland - £12.50 - 2 - 3 Working Days
Belgium - £18.00 - 2 - 4 Working Days
Austria - £20.50 - 2 - 4 Working Days
Sweden - £28.50 - 4 - 5 Working Days
Czech Republic - £23.50 - 2 - 4 Working Days
Denmark - £20.50 - 2 - 4 Working Days
Lithuania - £24.50 - 4 - 5 Working Days
Estonia - £24.50 - 4 - 5 Working Days
Finland - £29.80 - 2 - 4 Working Days
France - £18.00 - 2 - 4 Working Days
Germany - £18.00 - 2 - 4 Working Days
Italy - £23.50 - 2 - 4 Working Days
Luxembourg - £18.00 - 2 - 4 Working Days
Malta - £51.75 - 2 - 4 Working Days
Netherlands - £18.00 - 2 - 4 Working Days
Poland - £24.50 - 4 Working Days
Hungary - £24.50 - 2 - 4 Working Days
Switzerland - £24.50 - 2 - 4 Working Days
Latvia - £35.00 - 2 - 4 Working Days
Spain - £23.30 - 2 - 4 Working Days
Portugal - £32.50 - 3 - 7 Working Days
Russia - £58.00 - 4 - 7 Working Days
Please contact us for specific advice on compatibility of products if unsure.
Returns
Here at Simply Door Handles we offer a 90-day money back guarantee.
This means that you can return any unwanted items within 90 days for a full refund.
All returns and refunds are subject to the following conditions
- The items are undamaged in the original packaging and fit for resale.
- The return carriage is payable by the customer.
- All item(s) are returned within 90 days of receiving your order.
Please remember to include a copy of your sales order with the returns in order for us to identify the sender of the goods.
We will credit your payment card account within 14 days of receipt of the returned product.
To enable us to deal with your call quickly and efficiently, please ensure you provide the following information:
Order Number
Product Code
Reason for return
