We want you to shop with confidence at Simply Door Handles. If you've changed your mind or ordered something you no longer need, we're here to make returning your items straightforward.
To return eligible unwanted products
Extra time to return unwanted purchases
Just complete our goods return form
Refunds to your original payment method
Choosing the right door handles, locks, hinges and accessories is important. That's why we offer an extended 90-day returns period for eligible unwanted products.
Whether you've ordered the wrong finish, changed your plans or simply no longer need an item, you can return it in accordance with the conditions below.
Follow these steps to help us process your return quickly and efficiently.
For returns under our extended 90-day guarantee, products must be unused, undamaged and in their original packaging, suitable for resale.
Download our goods return form and include your order number, product code and reason for return. Please also include a copy of your sales order.
Carefully package your items to protect them during transit and arrange return delivery to our Huddersfield address. For unwanted items, customers are responsible for return postage.
Once your return has been received and inspected, we'll process the eligible refund to your original payment method. Our extended returns policy allows up to 14 working days for processing. Statutory refund deadlines still apply.
Complete our returns form and enclose it with your parcel. This helps us identify your order and process your refund as efficiently as possible.
Download Returns Form ↓Please check the following before returning products under our extended guarantee.
Products must be in a resaleable condition, without signs of installation or use.
Return products in their original packaging, including supplied accessories and fixings.
Returns under our extended guarantee must reach us within 90 days of receipt.
Customers are responsible for return postage for unwanted items.
Please package your goods securely and include your completed returns form. We recommend using a tracked postal or courier service and retaining your proof of postage.
We offer an extended 90-day returns period for eligible unwanted items, subject to our returns conditions.
Yes, for returns under our voluntary 90-day guarantee, items must be unused, undamaged and returned in their original packaging suitable for resale.
For unwanted items, the customer is responsible for return postage. Where goods are faulty or incorrectly supplied, your statutory rights apply.
For returns under our extended guarantee, we aim to process refunds within 14 working days after receipt and inspection. Statutory cancellation refunds are subject to the applicable legal deadlines.
Please contact our customer service team with your order details and a description of the problem. We will help resolve the issue in accordance with your consumer rights.
If you have any questions about returning an item, our friendly customer service team will be happy to assist.
